GOIOK Air Assist Set

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AFTER-SALES SERVICE POLICIES

I. Limited Warranty
How to obtain limited warranty service if the product does not work properly during the warranty period? Email us at Support@goiok.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.

After-Sales Processing
GOIOK will try to analyze and solve your problem through remote assistance like email and online chat. If the problem cannot be solved through remote communication, you may need to send the product to xTool's local repair center. If the problem occurs within the warranty period, GOIOK will repair the product and provide after-sales service for free.

II. Replacement
Within 15 days of receipt of the purchased product, if you find any manufacturing defect, malfunction, or parts missing, you can request a replacement product.

You cannot request a replacement service if
the product is out of warranty;
the product was purchased from non-GOIOK channels;
the product returned to GOIOK does not include all original accessories, attachments or packaging, or items that were damaged due to improper use;
you fail to provide valid proof of purchase, order number, or other legal proof.