Shipping policy
Thank you for visiting and shopping at GOIOK. The following terms and conditions constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with tracking information.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your destination:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Please note that delivery delays can occasionally occur due to customs processing, peak seasons, or carrier conditions.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. Tracking information is typically updated within 24–48 hours.
Customs, Duties, and Taxes
GOIOK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at support@goiok.com with your order number and photos of the damaged items or packaging. We will assist you in resolving the issue as quickly as possible.
Contact Us
If you have any questions regarding your shipment, please reach out to us at support@goiok.com.